FAQs
Is it safe to order from Jewels of NYC?
Absolutely! We prioritize your security. Jewels of NYC utilizes industry-leading encryption technology to safeguard your data during checkout. We strictly adhere to our Privacy Policy, ensuring your personal information remains confidential.
Can the price of an item change?
While we strive to maintain consistent pricing, we reserve the right to adjust prices without prior notice. However, the price displayed at the time you place your order will be the final price.
Do you create custom jewelry?
Absolutely! Jewels of NYC offers custom jewelry design services. Whether you have a specific vision in mind or need guidance, our skilled artisans can help create a one-of-a-kind piece you'll cherish forever.
Do you source your diamonds and gemstones ethically?
Sustainability and ethical sourcing are at the core of our business practices. We partner with reputable suppliers who adhere to strict ethical guidelines, ensuring your purchase does good while looking good.
What payment methods do you accept?
We offer a range of secure payment options for your convenience:
- Major credit and debit cards
- Wire transfer (often eligible for a discount)
How do I place an order?
- In-Stock Items: Simply browse our collections and add your desired pieces to your shopping cart. Proceed to checkout and enter your billing and payment information to complete your purchase.
- Price on Request Items: We offer a curated selection of unique items with prices available upon inquiry. Fill out the inquiry form on the product page, and our team will respond with a personalized quote. Once confirmed, you can proceed with payment via secure online link or wire transfer.
Do you showcase all your products online?
Our website features a vast selection of exquisite diamonds, luxury watches, and fine jewelry. However, we might have additional items available in our showroom. If you have a specific piece in mind, feel free to contact our Client Care team.
Where do your stones come from?
Responsible sourcing is a top priority. Our diamonds are conflict-free and procured from certified suppliers. We prioritize transparency and can provide details on the origin of your chosen gemstone upon request.
How are my purchases packaged?
Your Jewels of NYC treasure will arrive in our signature, luxurious packaging, designed to create a memorable unboxing experience. Complimentary gift wrapping is also available upon request!
Do you offer treated gemstones?
Some colored gemstones undergo industry-standard treatments to enhance their natural beauty, such as color or clarity. We utilize reputable treatments and also offer untreated stones to cater to all preferences.
What information is included in the product descriptions?
Watches: Each watch description provides comprehensive product details, including:
- Case size
- Movement type
- Water resistance rating
- Materials used
- Condition (unworn or pre-owned)
Feel free to contact our team if you have any further questions or require additional information not listed on the product page.
Jewelry: Our detailed jewelry descriptions cover most product specifications. However, if you have any questions or require clarification on anything specific (metal type, gemstone details, etc.), please don't hesitate to reach out!
Can I include a gift message?
Absolutely! During checkout, you have the option to personalize your purchase with a heartfelt message. We recommend including your name as the sender for an extra touch.