Experience Secure and Efficient Shipping
At Jewels of NYC, we understand the excitement of receiving your exquisite jewelry or timepiece. We offer a secure and efficient shipping experience to ensure your precious purchase arrives safely and promptly.
Domestic Shipping
- Free Shipping: Enjoy complimentary fully insured second-day air shipping on all domestic orders within the United States. Relax, knowing your treasure is on its way without any additional shipping costs.
International Shipping
- Competitive Rates: We offer competitive international shipping rates. Please contact us for a personalized quote.
- Import Duties: Please note that international buyers are responsible for all import duties and taxes.
Order Processing & Shipment Timing
- In-Stock Items: Most items on our website are readily available for immediate shipment. For verified payments received before 2 PM, we typically ship the same business day (excluding weekends and holidays). Please note that even in-stock items may take up to 72 hours to ship due to payment verification by our third-party insurance company’s anti-fraud software.
- Special Orders: Special orders, including custom-made pieces or items specifically sourced to fulfill your request, typically ship within 2-5 business days from the order date.
- International Orders: We do not accept credit cards from international buyers.
Pre-Shipment Inspection & Packaging
Prior to shipping, your chosen treasure undergoes a meticulous inspection process by our team of experts. This ensures the item matches the website description, is in pristine condition, and functions flawlessly (for watches). We then securely pack your piece using high-quality materials for maximum protection during transit.
Shipment & Delivery
Your order will be shipped via a reputable carrier like UPS or FedEx with full insurance coverage. A signature will be required upon delivery for added security.
Our Commitment
We are committed to providing exceptional customer service. Should you have any questions regarding our shipping policy or require a personalized international shipping quote, please don't hesitate to contact us.
Additional Notes
- Delayed Shipping for Special Items: Jewelry and watch items marked as Special Items or on Sale may experience delayed shipping times due to increased demand or special handling requirements.
- Shipping Address: Please ensure that your shipping address is accurate and complete to avoid delays.
- Shipping Notifications: We will provide you with a tracking number once your order is shipped, allowing you to monitor its progress.
We strive to provide a seamless shipping experience. If you have any questions or concerns, please contact our customer service team.