Our Commitment to Your Satisfaction
At Jewels of NYC, we understand that selecting the perfect luxury watch or piece of jewelry is a significant investment. That's why we offer a hassle-free return policy designed to ensure your complete satisfaction.
Returns Policy for Watches
Return Eligibility for Watches
- Timeframe: Items must be returned within 5 days of delivery.
- Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
- Special Orders: Special orders are generally not eligible for return, but exceptions may apply. Please contact our customer service team for details.
Initiating a Return for Watches
- Contact Customer Service: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Provide Details: Include your order number and reason for return.
Shipping Returns for Watches
- Return Shipping: You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.
- RMA Number: Clearly display the RMA number on the return package.
Refunds for Watches
- Timeframe: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
- Restocking Fee: A restocking fee may apply.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.
Authenticity Verification for Watches
If you question the authenticity of your watch, please contact us immediately. We require a certified letter from an authorized dealer or manufacturer verifying the watch is not genuine.
Exceptions for Watches
Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact customer service for specific details.
Our Commitment to Your Satisfaction
We strive to make the return process as smooth as possible. If you have any questions, please don't hesitate to contact our customer service team.
Returns Policy for Jewelry
Limited Returns for Jewelry
To ensure the quality and exclusivity of certain items, some products are considered final sale. This includes custom-made pieces, special order requests, and sale-priced items. We encourage you to carefully review the product description and ask any questions you may have before completing your purchase.
Exceptions
In limited cases, we may consider returns for jewelry that has not been worn or altered and is returned in its original condition within 5 days of delivery. Please contact our customer service team for evaluation and to initiate a return.
Additional Considerations
- Custom Jewelry: Due to the personalized nature of custom jewelry, returns are generally not accepted.
- Sale Items: Sale items may have specific return restrictions. Please review the product details for more information or contact us before completing your purchase.
Our Commitment to Quality
We are committed to providing high-quality jewelry that meets your expectations. If you have any concerns about the quality or authenticity of your jewelry, please contact our customer service team for assistance.