Rolex Day-Date 36 Turquoise Dial Diamond Bezel Platinum President Watch 128396TBR

Experience Secure and Efficient Shipping

At Jewels of NYC, we understand the excitement of receiving your exquisite jewelry or timepiece. We offer a secure and efficient shipping experience to ensure your precious purchase arrives safely and promptly.

Domestic Shipping

• Free Shipping: Enjoy complimentary fully insured second-day air shipping on all domestic orders within the United States. Relax, knowing your treasure is on its way without any additional shipping costs.

International Shipping

• Competitive Rates: We offer competitive international shipping rates. Please contact us for a personalized quote.
• Import Duties: Please note that international buyers are responsible for all import duties and taxes.

Order Processing & Shipment Timing

• In-Stock Items: Most items on our website are readily available for immediate shipment. For verified payments received before 2 PM, we typically ship the same business day (excluding weekends and holidays). Please note that even in-stock items may take up to 72 hours to ship due to payment verification by our third-party insurance company’s anti-fraud software.
• Special Orders: Special orders, including custom-made pieces or items specifically sourced to fulfill your request, typically ship within 2-5 business days from the order date.
• International Orders: We do not accept credit cards from international buyers.

Pre-Shipment Inspection & Packaging

Prior to shipping, your chosen treasure undergoes a meticulous inspection process by our team of experts. This ensures the item matches the website description, is in pristine condition, and functions flawlessly (for watches). We then securely pack your piece using high-quality materials for maximum protection during transit.

Shipment & Delivery

Your order will be shipped via a reputable carrier like UPS or FedEx with full insurance coverage. A signature will be required upon delivery for added security.

Our Commitment

We are committed to providing exceptional customer service. Should you have any questions regarding our shipping policy or require a personalized international shipping quote, please don't hesitate to contact us.

Additional Notes

• Delayed Shipping for Special Items: Jewelry and watch items marked as Special Items or on Sale may experience delayed shipping times due to increased demand or special handling requirements.
• Shipping Address: Please ensure that your shipping address is accurate and complete to avoid delays.
• Shipping Notifications: We will provide you with a tracking number once your order is shipped, allowing you to monitor its progress.

We strive to provide a seamless shipping experience. If you have any questions or concerns, please contact our customer service team.

Our Commitment to Your Satisfaction

At Jewels of NYC, we understand that selecting the perfect luxury watch or piece of jewelry is a significant investment. That's why we offer a hassle-free return policy designed to ensure your complete satisfaction.

Returns Policy for Watches

Return Eligibility for Watches

• Timeframe: Items must be returned within 5 days of delivery.
• Condition: Watches must be unworn and in their original condition, including all packaging and accessories.
• Special Orders: Special orders are generally not eligible for return, but exceptions may apply. Please contact our customer service team for details.

Initiating a Return for Watches

1. Contact Customer Service: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
2. Provide Details: Include your order number and reason for return.

Shipping Returns for Watches

• Return Shipping: You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.
• RMA Number: Clearly display the RMA number on the return package.

Refunds for Watches

• Timeframe: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
• Restocking Fee: A restocking fee may apply.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to our error.

Authenticity Verification for Watches

If you question the authenticity of your watch, please contact us immediately. We require a certified letter from an authorized dealer or manufacturer verifying the watch is not genuine.

Exceptions for Watches

Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact customer service for specific details.

Our Commitment to Your Satisfaction

We strive to make the return process as smooth as possible. If you have any questions, please don't hesitate to contact our customer service team.

Returns Policy for Jewelry

Limited Returns for Jewelry

To ensure the quality and exclusivity of certain items, some products are considered final sale. This includes custom-made pieces, special order requests, and sale-priced items. We encourage you to carefully review the product description and ask any questions you may have before completing your purchase.

Exceptions

In limited cases, we may consider returns for jewelry that has not been worn or altered and is returned in its original condition within 5 days of delivery. Please contact our customer service team for evaluation and to initiate a return.

Additional Considerations

• Custom Jewelry: Due to the personalized nature of custom jewelry, returns are generally not accepted.
• Sale Items: Sale items may have specific return restrictions. Please review the product details for more information or contact us before  completing your purchase.

Our Commitment to Quality

We are committed to providing high-quality jewelry that meets your expectations. If you have any concerns about the quality or authenticity of your jewelry, please contact our customer service team for assistance.